Brand monitoring

Use our brand monitoring tool to learn what people are saying about your brand online. Discover new opportunities and strengthen your brand strategy. Understand how users perceive your brand.

Full brand monitoring

Analyze any channel

Whether you want to analyze social media sites or other online channels (forums, news, blogs, websites, etc.), get all the information you need with our tool in one, single dashboard.

Custom alerts

Our advanced alert management system keeps your team informed about all the important events and trends taking place around your brand. Manage a crisis or issue quickly and efficiently.

Find customer opinions

Find customers that are unhappy with your products or services and extract relevant information automatically (such as their location or the service they used). Manage alerts with your problem-solving team.

Use our platform to:

  • Brand monitoring

  • Analyze the competition and your competitors

  • Monitor issues and customer experiences

  • Research by sector and market

  • Detect trends

In 5 simple steps:

  • Analyze keywords and define content sources

  • Set up filters to remove content that isn't relevant to you

  • Categorize content automatically

  • Create specific dashboards

  • Configure actionable smart alerts and insights

Use cases

Cool Tabs tool

Create a strategy to analyze, measure and identify the issues users are reporting about your brand in real time, on any channel.

Identify problems and issues with your products or services. Analyze conversations about your brand. Organize issues automatically by product or service type, tag their level of importance, and use our automatic location system to get information about the origin of the problem. Activate real-time smart notification and alert systems.

Improve customer retention and lead conversions.

Cool Tabs tool
Detect trends

Analyze conversations taking place on different information sources about one or a number of topics. Get ahead of your competition. Predict how trending topics will evolve and make strategic decisions that directly affect your business.

Use the knowledge you've acquired from studying conversations to better position your brand and sector.

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