Can I try Cool Tabs before subscribing?
Yes. You get 7 days free to try any of our plans, with all their tools and no limits other than those of the plan itself, so you can test the platform thoroughly.
Is there a lock-in period?
No. Plans renew automatically, but there's no lock-in or commitment. Cancel anytime from the 'Your plan' section of your account; from then on there are no more charges and you keep your plan until the end of the period you've already paid for.
What's the difference between annual and monthly?
With the annual plan you pay once a year and save the equivalent of 2 months versus monthly billing. Instead of 12 monthly payments, we charge you 10.
What does the Diamond white-label include?
Diamond removes the Cool Tabs watermark and lets you fully brand your campaigns with your own identity, HTML, CSS and Cool Tabs variables.
Do I need technical skills?
No. Build campaigns with the no-code visual editor, or customize them fully with CSS (from the Gold plan) and HTML (from the Diamond plan), or just ask Cool Tabs AI.
How does Social Listening monitoring work?
Each plan includes a number of simultaneous monitorings (Facebook, Instagram or X) and a monthly content volume; with Enterprise we expand them on demand. Instagram hashtag monitorings collect content from the last 24 hours onwards, and X monitorings are available on demand, with an additional cost and a limit of 10,000 posts per month.
What payment methods do you accept?
Currently, only credit card payments are accepted.
Under no circumstances, will any of your credit card payment information be stored or saved.
In specific cases and upon request, with the signing up of an annual plan, payment by bank transfer may be accepted.
How do I get an invoice?
You can easily get an invoice for any of your purchases.
You can access and manage your invoices from your profile on the platform. In the 'Invoices' section, you will find all available invoices.
How can I request a refund?
Generally, once a subscription to one of our plans has been charged, it will not be refunded. However, Cool Tabs offers a refund guarantee to those users who, having an active subscription to a plan, have not made a real and effective use of the platform.
In this case, you will be able to request a refund for the current billing period, and will not be able to request a refund of previous fees.
To request a refund, just contact us at help@cool-tabs.com, indicating the email address associated with your Cool Tabs account, so we can evaluate your case and we can make the refund.
What if I forgot to cancel my subscription?
If you have tried the Free Trial, using the applications and tools of the platform and, after 7 days, you forgot to cancel it, or having a paid plan, you forgot to cancel the subscription, we are sorry, but the payment is not refundable.
In this case, if you do not currently need to use the plan, we will keep it for you until you need it again.
Cancel your subscription, and contact us at help@cool-tabs.com, to let us know what happened. Your account will be converted to a free plan. When you need to reactivate the plan, just contact us again, so we can reactivate it for free.