Customer Experience Survey

Find out relevant information about your brand, products, or services with a customer experience survey. Create different types of fully customized questionnaires to understand customer experience: Net Promotor Score (NPS), Customer Satisfaction (CSAT), open-ended questions, matrix questions, with stars or numerical scale ratings, etc. You can configure and schedule the sending of automated emails with your surveys, as well as accessing real-time data and statistics for event emails.

We’re giving you 7 days for free!

Key features

  • Unlimited number of questions and answers
  • Different question and answer formats: textual, multiple choice, single choice, star rating, numerical scale, etc.
  • Customized questions and answers with multimedia content (image, video, and GIF)
  • Automated sending of surveys via email
  • Options for awarding coupons featuring unique discount codes following participation

General Features

  • Register with an email address or social network (Facebook, Twitter, Gmail, Yahoo, etc.)
  • Fully customizable design to adapt it to your look and feel
  • Template system
  • Multilingual functionality (over 20 languages supported)
  • Entry form with customizable fields
  • URL to the campaign’s microsite for its publication on any online channel
  • Content widget to integrate your campaign onto your website, app, blog, or pop-up
  • Responsive design, compatible for any device
  • GDPR tools
  • Options for viral marketing on social networks
  • Automated sending of emails/SMS
  • Tracking of Web footprints
  • Export data to your CRM or DMP
  • SSO integration
  • Other integrations: Zapier, Salesforce, Active Campaign, Zoho, Freshsales, Pipedrive, Xeerpa, etc.
  • Custom integrations
  • Advanced data analysis and dashboard reporting
  • Downloadable Excel spreadsheet of participants and winners

The Customer Experience Survey is included in…


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We’re giving you 7 days for free

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Step by step

  • 1 Choose the app that corresponds to your Cool Tabs plan
  • 2 Define the ways to register and customize the design
  • 3 Activate the entry form with the data you want to ask for
  • 4 Create your customer experience or satisfaction survey
  • 5 Customize the end screens
  • 6 Include the legal terms and conditions
  • 7 Publish your customer survey
  • 8 Analyze and optimize the conversion for your campaign
  • What your users and customers think about your brand, products or services is essential for increasing your conversion rates and fostering loyalty. Improve customer experience by launching a satisfaction survey to measure satisfaction or loyalty. Calculate the NPS and other key indicators linked to your customer experience.

  • The customer experience survey results will give you information about the aspects they most like or dislike the least, and will shed light on areas of opportunity and improvement. Use the data collected to generate simple, decisive actions to help with customer loyalty and retention.