Quiz · Customer Experience Survey Really listen to your audience with a Satisfaction survey.
Find out relevant information about your brand, products, or services with a customer experience survey. Create different types of fully customized questionnaires to understand customer experience: Net Promotor Score (NPS), Customer Satisfaction (CSAT), open-ended questions, matrix questions, with stars or numerical scale ratings, etc. You can configure and schedule the sending of automated emails with your surveys, as well as accessing real-time data and statistics for event emails.
Included in the Gold and Diamond plans · See pricing
How it works
Everything you can configure in your Satisfaction survey.
Unlimited number of questions and answers
Different question and answer formats
Textual, multiple choice, single choice, star rating, numerical scale, etc.
Customized questions and answers with multimedia content
Image, video, and GIF.
Automated sending of surveys via email
Options for awarding coupons featuring unique discount codes following participation
Step by step
Watch Tutorial →- 01Choose the app that corresponds to your Cool Tabs plan
- 02Define the ways to register and customize the design
- 03Activate the entry form with the data you want to ask for
- 04Create your customer experience or satisfaction survey
- 05Customize the end screens
- 06Include the legal terms and conditions
- 07Publish your customer survey
- 08Analyze and optimize the conversion for your campaign
In every format
General Features
- Register with an email address or social network (Facebook, X, Gmail, Yahoo, etc.)
- Fully customizable design to adapt it to your look and feel
- Template system
- Multilingual functionality (over 20 languages supported)
- Entry form with customizable fields
- URL to the campaign’s microsite for its publication on any online channel
- Content widget to integrate your campaign onto your website, app, blog, or pop-up
- Responsive design, compatible for any device
- GDPR tools
- Options for viral marketing on social networks
- Automated sending of emails/SMS
- Tracking of Web footprints
- Export data to your CRM or DMP
- SSO integration
- Other integrations: Zapier, Salesforce, Active Campaign, Zoho, Freshsales, Pipedrive, Xeerpa, etc.
- Custom integrations
- Advanced data analysis and dashboard reporting
- Downloadable Excel spreadsheet of participants and winners
What it is
Real opinions turned into useful data.
What your users and customers think about your brand, products or services is essential for increasing your conversion rates and fostering loyalty. Improve customer experience by launching a satisfaction survey to measure satisfaction or loyalty. Calculate the NPS and other key indicators linked to your customer experience.
The customer experience survey results will give you information about the aspects they most like or dislike the least, and will shed light on areas of opportunity and improvement. Use the data collected to generate simple, decisive actions to help with customer loyalty and retention.
✦ New · AI in Cool Tabs
Generate your Satisfaction survey with AI in seconds.
Tell AI what you want to learn and it writes the questions, answer options and on-brand design. You just review and publish.
Try it with AIWhat a Satisfaction survey is used for
Product
Validate ideas
Ask before you launch and decide with your audience’s real opinion.
Customers
Measure the experience
Measure satisfaction with NPS, CSAT or custom scales and spot what to improve.
Marketing
Segment your database
Use the answers to segment your database and personalize your communications.
Launch your Satisfaction survey today.
7 days free with every feature. No lock-in.