What your users and customers think about your brand, products or services is essential for increasing your conversion rates and fostering loyalty. Improve customer experience by launching a satisfaction survey to measure satisfaction or loyalty. Calculate the NPS and other key indicators linked to your customer experience.
The customer experience survey results will give you information about the aspects they most like or dislike the least, and will shed light on areas of opportunity and improvement. Use the data collected to generate simple, decisive actions to help with customer loyalty and retention.