Customer experience management

Our CX module is the perfect complement to your customer experience management strategy. Get essential information about your products or services and use the collected data to generate simple and powerful loyalty and customer retention actions.

What do you get with our customer experience management module?

Measure key indicators

Calculate the NPS (Net Promoter Score) and other key indicators linked to your products and services. Obtain reliable and quantitative results from your KPIs to apply them to your digital strategy.

Get statistics and custom reports

Get the results of your campaigns in the same place, visually and without surprises. All this, based on the responses of your different customers and allowing you to create actionable and personalised forms.

Get to know your customers better

The opinions of our customers about our products and services is essential to increasing our conversions and brand loyalty. To achieve this goal, it's very important to push the right buttons to improve the customer experience of your brand.

Step by Step:

  • Create your customer experience questionnaire and get the information you need about your products and services

  • Analyse and optimise the conversion of your campaign and get custom reports

  • Automatically generate actionable discounts or other loyalty actions linked to your customers’ satisfaction rate

  • Set up the landing page and the way users will participate

  • Create the participation form to obtain leads and the legal terms and conditions

General features:

  • Total personalisation of your customer experience management forms and personalisation of results

  • Total customisation of your campaigns with your look & feel. Template system

  • Multi-language

  • Responsive design this iscompatible with any device

  • Tools and templates adapted to the General Data Protection Regulation (GDPR)

Cool Tabs is simple and fast

Segment your audience

Attract leads and get your CRM database to keep growing with potential customers. Segment them and carry out lead nurturing campaigns.

Fully integrate your campaign

Our content widget allows you to plug in you campaign to your website, social media pages, blog..., maximising exposure and obtaining qualified leads.

Optimise your action

Our conversion funnel and advanced statistics tools>/strong> provide you with real time data, allowing you to identify strengths and weaknesses and make adjustments easily.