Customer experience management

Our CX model is the perfect accessory to your customer experience management strategy. Get vital information about your products or services and use the data you've collected to generate simple, strong, automatic actions that increase customer retention and loyalty.

What do you get out of our customer experience management module?

Measure key indicators

Calculate the NPS (Net Promoter Score) and other key indicators linked with your brand or service. Get reliable and qualitative results from your KPI's and apply them to your digital strategy.

Custom statistics and reports

Access all your campaign results in the same place. Use your customer's responses to create custom and actionable forms.

Get to know your customers

Your customer's opinions about your products and services are essential to increasing conversions and loyalty. We'll make sure you hit all the right buttons to improve customer experiences with your brand.

Step by Step:

  • Configure a landing page and choose the contest type.

  • Create a customer experience form to learn more about your products and services

  • Create legal requirements and a participation form to collect data

  • Analyze and optimize campaign conversion rates

  • Generate actionable discount campaigns or other activities automatically to increase your customer's levels of satisfaction and loyalty

General features:

  • Customize campaigns with your own look & feel. Template gallery

  • Multi-language

  • Responsive design compatible with any device

  • Tools and templates adapted to the General Data Protection Regulation (GDPR)

  • Total customization of your customer experience management forms and results

Cool Tabs is quick and easy to use

Segment your audience

Integrate the data collected with Cool Tabs with your CRM, DMP or email marketing platform. You can also segment data based on the results of your custom campaigns.

Fully integrate your campaign

Integrate your campaign with our content widget on your website, blog, app or Facebook page. Share your campaign on any social media account with a custom URL. Generate qualified leads on any channel.

Optimize your action

Use our advanced statistics and conversion panel to analyze data in real time. Create user profiles based on feedback. Detect strengths and weaknesses and use them to make adjustments — it's easy.