Social Listening

Listen, analyse and understand the conversation about a specific topic. Analyse your audience and get actionable reports and statistics with our platform.

Analyse conversations about your brand or product

Automated semantic analysis

With our technology based on semantic dictionaries and keywords you can analyse and automatically categorise all the monitored conversations about your brand or product.

Do not miss any conversation

Our tools allow you to analyse the conversation about your brand or product on social networks (Twitter and Instagram), media, forums, blogs and websites.

Actionable insights

With our system of intelligent alerts you will receive notifications in real time about any event, trend or conversations. Activate our alerts based on volume, frequency, author, location, etc. to provide your team the best tools.

Use our platform for:

  • Incident and customer experience monitoring

  • Research by sector and market

  • Brand monitoring

  • Competition and competitor analysis

  • Trend identification

In 5 simple steps:

  • Analysis of keywords and definition of content sources

  • Pre-filtered to remove non-relevant content

  • Automatic categorisation of content

  • Generation of specific dashboards

  • Configuring smart alerts and actionable insights

Use cases

Cool Tabs tool
Telecommunications

Establish a strategy to analyse, qualify and identify real-time issues that users are reporting about your brand in media, forums, websites and social networks.

By tracking and analysing the problems/issues your products or services are having you are able to analyse,, in real time the conversations users are having about your brands and address any problems.
Prioritize and classify your issues using our filters which allow you to easily highlight the type and severity of the incident coupled with the location of the origin. Use our real time notification and alerts sytems to idntify problems of the origin.

Improve the current customer retention and increase the conversion of your leads.

Cool Tabs tool
Trend detection

Analyse the conversation from different information sources on one or several topics, forecast the development of new topics and be ahead of the competition in making strategic decisions that may affect your business.

Apply the knowledge acquired thanks to the study of conversations in the positioning of your brand and sector.

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